"We have extended our sincere apologies to the couple and will do our best to compensate them," a Disney spokesperson told The New York Times.
Disney has apologized to the couple whose marriage proposals were cut off by a Disneyland Paris team member in a video that caught the attention of the internet.
The couple's story went viral in June after footage of the incident, taken by a passerby, was shared on social media.
The video shows a Disneyland Paris team member quickly escorting the couple off the stage after taking a ring from a kneeling man and gesturing for the couple to leave the scene in front of Sleeping Beauty's castle.
When the man complied with the order, he informed the officer that his fiancé had agreed to his proposal. The team member replied, "Yeah, that's great, but here's where it gets better."
In a statement to The NYs, Disney said they apologized for the incident and wanted to improve relations with the couple involved.
Disney did not immediately respond to PEOPLE's request for comment.
In a telephone interview with The Times on Monday, Ante, 31, from Germany, confirmed that Disney had offered him and his fiancé a free weekend at their Park and Disneyland hotel of their choice. However, he had no intention of accepting it.
"I don't want to go to Disneyland anymore. "You can't give us a moment back, and that's the only thing I want – a second chance," Ante said. (Ante spoke to the Times, understanding that only his name was used and that of his fiancée. kept secret.)
Disney played an essential role in their relationship, said Ante, who spent months planning a May 21 proposal after his fiancé gave him tickets to Disneyland for Christmas.
Instead, according to CNN, Ante opted to bring a theme to the stage that was used for all-day performances. Before proceeding with his revised plan, Ante said he asked other park officials for permission to use the scene, according to the report.
But it wasn't long before a second staff member ran onto the stage, interrupting the couple's special moment.
